My recent Mozy troubles all started when the Mozy software actually interfered with my printing (explain that one away, no really, try, why does backup software intefere with system level print operations?), and after many go-rounds with tech support it is showing itself to be nearly useless – in between the painfully long start time, the long chokes, the throttling. The best part was when one of their tech support people (the latest in a rotation of 6 that have been attempting to help me) said “Your G5 is on the wrong software, you must update” when the entire support email exchange for the past week, and related logs and system profiles, were about an *Intel* laptop – which is the more important of my two machines, and the one which originally had its printing capabilities implode thanks to a known conflict with Mozy 1.5. That was when I knew they were full of it and just feeding me a line (of course, it’s never a good sign when you have six different people answering your email in rotation, and none of them seems to speak to the other and are all clearly delivering tech support off a script).

They have wasted so much of my time that it has long since ceased to be worth it. This is the second major failure this year and one that took many of my hours to address, and after several go rounds and “upgrades” it still chokes out and won’t upload my data. I am switching to their competition, probably BackBlaze.

Go ahead and keep lying to yourself about how your company and product is great, there’s plenty of customers who – painfully – have learned better. Merely chanting “you should upgrade to the current version” is not tech support. And backup that works only half the time or three quarters of the time or even 90% of the time (and let’s face it, that’s pushing the bounds of reality) is not backup, it’s a liability.

I myself just used it on Monday to migrate all my files from an old computer to a new laptop and it went without a hitch.

I’m sorry if you had a different experience. It’s impossible to please everyone all the time, but we do our best. What was your personal experience? Please let me know if there’s anything I can do to help.

I work in IT and am constantly dumbfounded by the Kool-Aid being spouted about Mozy’s value and reliability (usually from columnists who must be receiving some nice freebies from your soulless, dishonest marketing department).

Just do a Google search for “Mozy sucks” and the real consumer opinions will be revealed. Actual stories from actual users who banked on your company and came up short. Mozy is a waste of time and I hope the reason your blog hasn’t been updated recently is because you got a job at a real company with a meaningful product to sell.

Plus I did play baseball in high school. Should I post that on my resume’?